# Backburner **URL:** \ **Category:** Flame Questions\ **Created:** [October 15, 2021, 1:46pm UTC](https://forum.logik.tv/t/backburner/4053 "2021-10-15T13:46:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![paul\_round](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/paul_round/32/389_2.png) [@paul\_round](https://forum.logik.tv/u/paul_round)\ **Post date:** [October 15, 2021, 1:46pm UTC](https://forum.logik.tv/t/backburner/4053/1 "2021-10-15T13:46:35Z")
We have just installed 2020 on an old Z820 that previously ran Flare. All working fine except the dreaded backburner waiting message. Any thoughts on how to fix it? ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [October 15, 2021, 2:13pm UTC](https://forum.logik.tv/t/backburner/4053/2 "2021-10-15T14:13:14Z")
> [@Caching: 2020.3 with Backburner 2021.0.0 on Catalina](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/2): > > The caching works, it’s just a config thing that probably got screwy with your upgrade, especially if any networking changed…wifi, IP address, etc. It also could be permissions. See if you can export something to the path you are caching from and if a hidden Catalina permissions thing pops up. If not, I’d reset the backburner xml by following this… I’m fairly certain you can ignore after step 8 or so because default Catalina makes that part a chore. ---
**Author:** ![paul\_round](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/paul_round/32/389_2.png) [@paul\_round](https://forum.logik.tv/u/paul_round)\ **Post date:** [October 15, 2021, 2:32pm UTC](https://forum.logik.tv/t/backburner/4053/3 "2021-10-15T14:32:42Z")
It’s Linux, not mac. I can export, but cannot then cache said clip when reimporting. ---
**Author:** ![paul\_round](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/paul_round/32/389_2.png) [@paul\_round](https://forum.logik.tv/u/paul_round)\ **Post date:** [October 15, 2021, 3:42pm UTC](https://forum.logik.tv/t/backburner/4053/5 "2021-10-15T15:42:53Z")
Too recent. This is 2020 on centos 7.2 ---
**Author:** ![paul\_round](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/paul_round/32/389_2.png) [@paul\_round](https://forum.logik.tv/u/paul_round)\ **Post date:** [October 15, 2021, 4:04pm UTC](https://forum.logik.tv/t/backburner/4053/7 "2021-10-15T16:04:49Z")
Yeah, all services green. ---
**Author:** ![jarak08](https://avatars.discourse-cdn.com/v4/letter/j/bb73d2/32.png) [@jarak08](https://forum.logik.tv/u/jarak08)\ **Post date:** [October 15, 2021, 6:19pm UTC](https://forum.logik.tv/t/backburner/4053/9 "2021-10-15T18:19:19Z")
I seem to remember something like this on one of the linux flames after upgrading (bbm was local, not remote). Does `/opt/Autodesk/backburner/Network/backburner.log` reveal anything useful? Sorry, I can’t remember what the webUI looked like, so I’m going what it looks like in the newer Backburner monitor. IIRC, if I looked at the Servers tab, one of the servers status is missing or absent? and I think it was red color. I would then select that missing server and delete it. And then I also remember having to reconfig backburner. I think you have to stop backburner\_manager before you run the config. (I’m using the `systemctl` as an example here, instead of the older `/etc/init.d/backburner_manager stop` which the older versions are still using I think?) `systemctl stop adsk_backburner_manager.service` `cp -p /opt/Autodesk/backburner/Network/backburner.xml /opt/Autodesk/backburner/Network/backburner.xml.bk` run the config tool as root (or use sudo) `/opt/Autodesk/backburner/backburnerConfig` `systemctl start adsk_backburner_manager.service` Then go back into the backburner monitor and see if the server status is still missing (or absent) and you may have to delete or restart the pending job??? uhhh, writing this from memory… ---
**Author:** ![ManChicken](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/manchicken/32/233_2.png) [@ManChicken](https://forum.logik.tv/u/ManChicken)\ **Post date:** [October 17, 2021, 8:24am UTC](https://forum.logik.tv/t/backburner/4053/10 "2021-10-17T08:24:19Z")
Do you have `/opt/Autodesk/backburner/purge_dirs` ? (Sorry, I don’t have 2020 anywhere.) If so, try stopping backburner with the service manager, then running that as root, and restarting backburner.