# Caching: 2020.3 with Backburner 2021.0.0 on Catalina **URL:** \ **Category:** Flame Questions\ **Created:** [October 16, 2020, 11:17am UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343 "2020-10-16T11:17:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ChrisKasten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chriskasten/32/150_2.png) [@ChrisKasten](https://forum.logik.tv/u/ChrisKasten)\ **Post date:** [October 16, 2020, 11:17am UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/1 "2020-10-16T11:17:32Z")
Hi there, I’ve just installed 2021.1 on Catalina. But now, caching in 2020.3 doesn’t work anymore. The Job stays on waiting. Is there any quick solution for this? Working in 2021.1 isn’t an option unfortunately… Thanks! ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [October 16, 2020, 11:26am UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/2 "2020-10-16T11:26:41Z")
The caching works, it’s just a config thing that probably got screwy with your upgrade, especially if any networking changed…wifi, IP address, etc. It also could be permissions. See if you can export something to the path you are caching from and if a hidden Catalina permissions thing pops up. If not, I’d reset the backburner xml by following this… > **[Unable to export or cache media with Flame by Backburner | Flame Products |...](https://knowledge.autodesk.com/support/flame-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Unable-to-export-or-cache-media-with-Flame.html)** > > Unable to export or cache media to Burn with Flame with Backburner status shows "waiting" How to resolve the issue of not being able to export or cache: Open a Terminal Type: cd /opt/Autodesk/backburner/Network Type: ls backburner.xml Return text... I’m fairly certain you can ignore after step 8 or so because default Catalina makes that part a chore. ---
**Author:** ![ChrisKasten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chriskasten/32/150_2.png) [@ChrisKasten](https://forum.logik.tv/u/ChrisKasten)\ **Post date:** [October 16, 2020, 11:29am UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/3 "2020-10-16T11:29:32Z")
Just tried the Export/Import thing… doesn’t help. Thanks for the link. Will have a look into that! Thanks, randy!! ---
**Author:** ![Susanne](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@Susanne](https://forum.logik.tv/u/Susanne)\ **Post date:** [October 19, 2020, 7:41pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/4 "2020-10-19T19:41:44Z")
Chris - were you able to work this out? I can’t cache either, but am not successful using these instructions. Somehow, I can export… but not cache on import. Thanks for sharing if you worked it out! ---
**Author:** ![marky753](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/marky753/32/494_2.png) [@marky753](https://forum.logik.tv/u/marky753)\ **Post date:** [January 13, 2021, 7:52pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/5 "2021-01-13T19:52:22Z")
Hi I just upgraded to Catalina, having the same issues as @Susanne Anyone got solve pls? M ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [January 13, 2021, 7:56pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/6 "2021-01-13T19:56:49Z")
Unless you’ve changed networking or turned on WiFi or something like that, it’s probably permissions. Try to export something first to that same location and see if it helps. Try foreground first, then background. ---
**Author:** ![marky753](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/marky753/32/494_2.png) [@marky753](https://forum.logik.tv/u/marky753)\ **Post date:** [January 13, 2021, 8:09pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/7 "2021-01-13T20:09:49Z")
Exporting back to the drive works ---
**Author:** ![marky753](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/marky753/32/494_2.png) [@marky753](https://forum.logik.tv/u/marky753)\ **Post date:** [January 13, 2021, 8:10pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/8 "2021-01-13T20:10:53Z")
I have changed physical locations, so wifi, also. ---
**Author:** ![iuri.tampolski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/iuri.tampolski/32/236_2.png) [@iuri.tampolski](https://forum.logik.tv/u/iuri.tampolski)\ **Post date:** [January 13, 2021, 8:20pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/9 "2021-01-13T20:20:14Z")
Try checking your permissions on the security and Privacy tab of System Preferences, Catalina has some issues with permissions. ---
**Author:** ![iuri.tampolski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/iuri.tampolski/32/236_2.png) [@iuri.tampolski](https://forum.logik.tv/u/iuri.tampolski)\ **Post date:** [January 13, 2021, 8:22pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/10 "2021-01-13T20:22:50Z")
![Screen Shot 2021-01-13 at 17.21.40](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/1X/529d01ab3a7067f236728b3dd907a42d3a4cc36b.jpeg) ![Screen Shot 2021-01-13 at 17.21.54](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/1X/26a2086d775c91998b229c9024fa91dce03d7df4.jpeg) ![Screen Shot 2021-01-13 at 17.21.59](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/1X/3c8aaf72175fc9eb527e936372cd13192c4525cd.jpeg) ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [January 13, 2021, 8:25pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/11 "2021-01-13T20:25:55Z")
Try this. If not, open a support case and Marta will help ya. > **[Unable to export or cache media with Flame by Backburner | Search | Autodesk...](https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Unable-to-export-or-cache-media-with-Flame.html)** > > Unable to export or cache media to Burn with Flame with Backburner status shows "waiting".  To resolve this, perform the following steps: Open a Terminal.  Type cd /opt/Autodesk/backburner/Network Type ls backburner.xml Return... ---
**Author:** ![marky753](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/marky753/32/494_2.png) [@marky753](https://forum.logik.tv/u/marky753)\ **Post date:** [January 13, 2021, 10:53pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/12 "2021-01-13T22:53:35Z")
Thanks @iuri.tampolski and @randy I hadn’t selected the full gamut of permissions, @iuri.tampolski your screenshots clarified things. Thanks Forum.logik! ---
**Author:** ![iuri.tampolski](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/iuri.tampolski/32/236_2.png) [@iuri.tampolski](https://forum.logik.tv/u/iuri.tampolski)\ **Post date:** [January 13, 2021, 10:59pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/13 "2021-01-13T22:59:07Z")
Awesome man! ---
**Author:** ![Hardave](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/hardave/32/1947_2.png) [@Hardave](https://forum.logik.tv/u/Hardave)\ **Post date:** [June 28, 2021, 1:39am UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/14 "2021-06-28T01:39:22Z")
@randy I have been looking for an answer to why my shots couldn’t cache anymore. I could export but I couldn’t cache.The article you posted solve that! So a big thank you for that. @iuri.tampolski thank you for the images definitely help clarify the system settings, much appreciated Thanks Logik Forum!! ---
**Author:** ![ChrisKasten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chriskasten/32/150_2.png) [@ChrisKasten](https://forum.logik.tv/u/ChrisKasten)\ **Post date:** [August 29, 2022, 4:22pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/15 "2022-08-29T16:22:45Z")
Suddenly the page can’t be found. Anyone? 😟 ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [August 29, 2022, 5:20pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/16 "2022-08-29T17:20:40Z")
So you are asking about a 3 year old version of software? ---
**Author:** ![ChrisKasten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chriskasten/32/150_2.png) [@ChrisKasten](https://forum.logik.tv/u/ChrisKasten)\ **Post date:** [August 29, 2022, 5:29pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/17 "2022-08-29T17:29:07Z")
I’m asking for the manual to make it work again, which was good enough for my 2021.1. ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [August 29, 2022, 5:30pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/18 "2022-08-29T17:30:20Z")
But you are still running 3 year old software? ---
**Author:** ![ChrisKasten](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chriskasten/32/150_2.png) [@ChrisKasten](https://forum.logik.tv/u/ChrisKasten)\ **Post date:** [August 29, 2022, 5:32pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/19 "2022-08-29T17:32:06Z")
Nope. But did backburner changed that much? Asking for a friend, who’s flame 2021 on macstudio doesn’t cache anymore. ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [August 29, 2022, 5:36pm UTC](https://forum.logik.tv/t/caching-2020-3-with-backburner-2021-0-0-on-catalina/1343/20 "2022-08-29T17:36:10Z")
Yes.