# Credentials? New Rocky issues **URL:** \ **Category:** Hardware Questions\ **Tags:** rocky\ **Created:** [January 9, 2023, 11:43pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429 "2023-01-09T23:43:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 9, 2023, 11:43pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/1 "2023-01-09T23:43:48Z")
So here’s some new bullshit on Rocky. I try to open some projects that I have unarchived from 2022.1 and when I try to open them I’m told that my credentials don’t match. Others open fine. What new annoyance is this? How do I fix it? 2023.3 @fredwarren. ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [January 10, 2023, 3:05am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/2 "2023-01-10T03:05:25Z")
I’d open a support case. I’ve never seen that and not sure what error message you are seeing and where. @fredwarren is a developer, not a support guru. ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 10, 2023, 12:26pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/3 "2023-01-10T12:26:32Z")
I thought it was a new development. ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 10, 2023, 3:22pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/4 "2023-01-10T15:22:29Z")
Here’s a screen shot. Anyone seen this before? ![Screen Shot 2023-01-10 at 10.19.02 AM](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/e/e3fcab43326f09e21c7e408591e1bef4e283732b.jpeg) ---
**Author:** ![motoronlysync](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/motoronlysync/32/579_2.png) [@motoronlysync](https://forum.logik.tv/u/motoronlysync)\ **Post date:** [January 10, 2023, 11:01pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/5 "2023-01-10T23:01:48Z")
There are a few ways to rectify this older issue. My magic google fingers tells me [this](https://knowledge.autodesk.com/support/flame-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Failed-to-open-project-Your-credentials-are-incompatible-message-appears-when-opening-a-specific-project-in-Flame.html) is likely where you need to go. You could also check your credentials for the project and the umask.cfg followed by a support ticket. ---
**Author:** ![allklier](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/allklier/32/4309_2.png) [@allklier](https://forum.logik.tv/u/allklier)\ **Post date:** [January 11, 2023, 12:05am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/6 "2023-01-11T00:05:25Z")
Seems like a filesystem level issue as mentioned. Seems like your user id (42) and group id (119) is the same in both, so it must be a umask mismatch, which should be easy to fix. You probably had write permission on the group level in the old project, but not the new project. ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [January 11, 2023, 12:14am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/7 "2023-01-11T00:14:14Z")
This is where Tim proclaims “I have no idea how to even make it wrong in the first place let alone how to change it now.” ---
**Author:** ![allklier](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/allklier/32/4309_2.png) [@allklier](https://forum.logik.tv/u/allklier)\ **Post date:** [January 11, 2023, 12:19am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/8 "2023-01-11T00:19:42Z")
Totally fair. Not in front of my system to look deeper, was trying to decode error msg for now. ---
**Author:** ![allklier](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/allklier/32/4309_2.png) [@allklier](https://forum.logik.tv/u/allklier)\ **Post date:** [January 11, 2023, 12:59am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/9 "2023-01-11T00:59:24Z")
This has a few more details and some instructions: > **[Failed to open project: Your credential (umask:022) are incompatible. | Flame...](https://knowledge.autodesk.com/support/flame-products/troubleshooting/caas/simplecontent/content/failed-to-open-project-your-credential-umask022-are-incompatible.html)** > > Problem: Flame project cannot start displaying this type of message:   PROJECT : Failed to open project "Flame\_project\_full\_credentials" : Your credentials (u: flame2018\_2, g: users, umask: 02) are incompatible with those of... I’d start with changing umask.cfg to 000 (assuming that’s not what it is at the moment) ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 11, 2023, 1:41am UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/10 "2023-01-11T01:41:40Z")
Thanks. I’ll take a look at some of these things tomorrow. To make it all the more confusing, I showed my engineer that I couldn’t open it, then I said, "and here’s another that won’t open . . . " and it opened right up. The I went back to the first one and that opened right up. Then I mucked around some more and it stopped opening. All without changing anything. ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 11, 2023, 3:23pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/11 "2023-01-11T15:23:14Z")
Looks like I spaced out and used the wrong command line to start flame. I used . . ./bin/flame instead of . . . /bin/startApplication. Once it was in my command line history I just kept using it. Thanks for the link @allklier ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [January 11, 2023, 3:49pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/12 "2023-01-11T15:49:49Z")
why not use the launcher icons? ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [January 11, 2023, 4:06pm UTC](https://forum.logik.tv/t/credentials-new-rocky-issues/7429/13 "2023-01-11T16:06:37Z")
Because I don’t know how.