# Flame 2027.1 — “Unable to authorize license” (it's not your firewall) **URL:** \ **Category:** Flame Questions\ **Tags:** license\ **Created:** [September 1, 2026, 2:59pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842 "2026-09-01T14:59:46Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![asdjhfasd](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/asdjhfasd/32/15367_2.png) [@asdjhfasd](https://forum.logik.tv/u/asdjhfasd)\ **Post date:** [September 3, 2026, 6:31pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/21 "2026-09-03T18:31:24Z")
☹ its ok ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [September 4, 2026, 12:11am UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/22 "2026-09-04T00:11:31Z")
We also get a lot of users using AI to copy paste for English language assistance and copying and pasting gets flagged sometimes. We do our best. ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [September 4, 2026, 7:30pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/23 "2026-09-04T19:30:42Z")
I just got a call from what I believe is one of the licensing subsystem devs at Autodesk. They seem to have urgency regarding this situation. ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [September 4, 2026, 11:26pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/24 "2026-09-04T23:26:31Z")
Same. I am in the shits with a delivery but will do my best to move this forward. ---
**Author:** ![john-geehreng](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/john-geehreng/32/7195_2.png) [@john-geehreng](https://forum.logik.tv/u/john-geehreng)\ **Post date:** [September 11, 2026, 6:03pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/25 "2026-09-11T18:03:55Z")
> [@motoronlysync](#): > > Please do and then add your case number here so we can track. Thank you we used the workaround but added a case: 26360297 ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [September 11, 2026, 7:01pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/26 "2026-09-11T19:01:13Z")
Just got a request from Beau..if you are experiencing this, helping out with hte below with your tickets is greatly appreciated. Autodesk Identity logs [https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html](https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html) Autodesk licensing logs with verbose logging enabled [https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-collect-Autodesk-Desktop-Licensing-Service-log-files-for-troubleshooting.html](https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-collect-Autodesk-Desktop-Licensing-Service-log-files-for-troubleshooting.html) I do a machine available for them for the next several days so hopefully we get a jump on this rascal. ---
**Author:** ![motoronlysync](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/motoronlysync/32/579_2.png) [@motoronlysync](https://forum.logik.tv/u/motoronlysync)\ **Post date:** [September 14, 2026, 4:47pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/27 "2026-09-14T16:47:06Z")
> [@motoronlysync](#): > > … Updated workaround: > > 1. `sudo pkill -9 -f AdskIdentityManager` > 2. `sudo rm -f /dev/shm/IDSDK*` > > Please update us if it does not help. I have amended the original workaround while this is being worked on. ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [September 14, 2026, 5:10pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/28 "2026-09-14T17:10:33Z")
#2 alone has always worked for me. So stupid and annoying though. ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [September 24, 2026, 7:39pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/29 "2026-09-24T19:39:31Z")
FYI, I got a nice message from Autodesk Support. Problem identified. Fix validated. Update coming soon to an Identity installer near you soon. ---
**Author:** ![GPM](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/gpm/32/4224_2.png) [@GPM](https://forum.logik.tv/u/GPM)\ **Post date:** [September 24, 2026, 8:45pm UTC](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842/30 "2026-09-24T20:45:43Z")
Doing God’s work. Thanks Randy. [Previous page](https://forum.logik.tv/t/flame-2027-1-unable-to-authorize-license-its-not-your-firewall/14842.md?page=1)