# Help! Flame won’t start
**URL:** https://forum.logik.tv/t/help-flame-won-t-start/11333
**Category:** Flame Questions
**Tags:** jobs
**Created:** [September 2, 2024, 1:29pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333 "2024-09-02T13:29:28Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 2, 2024, 1:29pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/1 "2024-09-02T13:29:28Z")
Has anyone seen this error? I rebooted and Flame will not start. 2025.1 Linux
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### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 2, 2024, 1:30pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/2 "2024-09-02T13:30:23Z")
Also, as it’s Labor Day season n the US, I’d like to find an IT guy for support today somewhere in the world…. Any ideas?
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### Author:  [@ytf](https://forum.logik.tv/u/ytf)
#### Post date: [September 2, 2024, 2:20pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/3 "2024-09-02T14:20:17Z")
How are you starting the app? Icon? Command line?
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### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 2, 2024, 3:14pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/4 "2024-09-02T15:14:55Z")
With icon.
@marcwellington saved the day
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### Author:  [@KuleshovEffect](https://forum.logik.tv/u/KuleshovEffect)
#### Post date: [September 3, 2024, 5:55pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/5 "2024-09-03T17:55:31Z")
In case someone has the same problem in the future and searches for the error message:
This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.
What did @marcwellington do?
-Ted
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### Author:  [@cristhiancordoba](https://forum.logik.tv/u/cristhiancordoba)
#### Post date: [September 3, 2024, 7:06pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/6 "2024-09-03T19:06:09Z")
See the output in terminal= echo $DISPLAY
after, in terminal:
sudo nano /opt/Autodesk/cfg/env.cfg
and and change the value to match the result of “echo $DISPLAY”
if the value is 0 change and $DISPLAY is 1 so change to 1 or if 1 change and $DISPALY is 0 so change to to 0.
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### Author:  [@motoronlysync](https://forum.logik.tv/u/motoronlysync)
#### Post date: [September 3, 2024, 7:23pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/7 "2024-09-03T19:23:54Z")
Don’t forget about our good friend [:100](https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Is-it-possible-to-configure-a-display-environment-variable-value-other-than-0-0-by-default-in-Flame.html)
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### Author:  [@marcwellington](https://forum.logik.tv/u/marcwellington)
#### Post date: [September 3, 2024, 8:31pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/8 "2024-09-03T20:31:15Z")
You can change this in the setup tool now under Environment Variables. No need to use the freaking terminal anymore for this one.
Here is how I helped for Linux in GP’s case.
1. open Setup
2. make sure the DISPLAY variable is set to :0
3. click Apply
4. click Reload
5. Restart all the services in the service manager. (This was required for GP’s machine. It doesn’t not need to be done on mine.)
6. Load flame.
We had to load a clean test project first. Then, open the one that crashed when he tried to remove the variable all together.
Hope this helps.
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### Author:  [@philm](https://forum.logik.tv/u/philm)
#### Post date: [September 3, 2024, 8:39pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/9 "2024-09-03T20:39:51Z")
@marcwellington - did you manage to isolate why the display variable was not set correctly?
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### Author:  [@marcwellington](https://forum.logik.tv/u/marcwellington)
#### Post date: [September 3, 2024, 8:52pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/10 "2024-09-03T20:52:50Z")
Nope.
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### Author:  [@ALan](https://forum.logik.tv/u/ALan)
#### Post date: [September 3, 2024, 8:56pm UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/11 "2024-09-03T20:56:13Z")
for our infrastructure, to seamlessly move between local/teradici/burn, we just delete the DISPLAY variable and everything works happily.
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### Author:  [@marcwellington](https://forum.logik.tv/u/marcwellington)
#### Post date: [September 4, 2024, 12:02am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/12 "2024-09-04T00:02:11Z")
GP tried that prior to me helping him out, but unfortunately it caused Flame to locked up when trying to start it.
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### Author:  [@philm](https://forum.logik.tv/u/philm)
#### Post date: [September 4, 2024, 12:12am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/13 "2024-09-04T00:12:12Z")
@marcwellington - one of the admirable aspects of Alan’s masterpiece of engineering is just how thoughtfully he makes all of the systems redundant. Obviously this only works at scale bigger than one workstation - but it’s a thing of beauty to know that if a gremlin really did manage to creep in, you just move to another workstation, wipe the offending system and once it’s rebuilt, you carry on as if nothing happened - it’s an elegant and brilliant solution, even if i believe in a fundamentally different approach.
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### Author:  [@ytf](https://forum.logik.tv/u/ytf)
#### Post date: [September 4, 2024, 12:22am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/14 "2024-09-04T00:22:25Z")
From the small perusal I have given Alan’s system, it seems to have a lot of benefits for a single workstation as well. If I’m correct in understanding, and I’m certain he will correct me if I’m wrong, in the event a a full workstation meltdown, the job can be up an running again once the local hardware is fixed or replaced, without having to rebuild users and unarchive projects.
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### Author:  [@marcwellington](https://forum.logik.tv/u/marcwellington)
#### Post date: [September 4, 2024, 12:28am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/15 "2024-09-04T00:28:42Z")
I totally agree and appreciate Alan’s genius. I was just sharing how GP’s situation turned out.
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### Author:  [@ALan](https://forum.logik.tv/u/ALan)
#### Post date: [September 4, 2024, 12:47am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/16 "2024-09-04T00:47:57Z")
correct… the workstations become dumb compute nodes with NO, ZERO, NADA data on them. They can catch one fire, you move to the next desk, and get back to work. All data is stored on servers with differing level of redundancy. And as exampled by GPs issue on a holiday, it benefits even a single workstation.
Flame Data Island is a legacy workflow that needs to DIE.
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### Author:  [@philm](https://forum.logik.tv/u/philm)
#### Post date: [September 4, 2024, 1:01am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/17 "2024-09-04T01:01:44Z")
@ytf - There is more than one way to yield this kind of redundancy.
The instinctual way works extraordinarily well for Instinctual and could be applied in many other scenarios, where Alan’s architectural approach would be very appropriate.
There are other instances where it is not possible or pragmatic to implement.
That does not mean it’s wrong - it’s just different, and very much best of breed different.
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### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 4, 2024, 2:26am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/18 "2024-09-04T02:26:04Z")
I want to thank Marc, Alan, Phil and Jack for stepping up in my holiday crisis. It was the most logistically and temporally intense job of my career, for my biggest client, the middle of it falling on a holiday, while folks in 5 cities and 3 continents were waiting for my work — and my Flame would not start. I had a series of minor heart attacks.
Thank you for saving me from losing my shit and my client.
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### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 4, 2024, 2:37am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/19 "2024-09-04T02:37:38Z")
I think the bigger questions are:
• Why did my Flame crash on its own in the middle of the night?
• Why did that crash prevent Flame from opening?
• Why did it take this kind of background, user-unfriendly hacks, to pull it off?
@fredwarren ? Anyone?
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### Author:  [@GPM](https://forum.logik.tv/u/GPM)
#### Post date: [September 4, 2024, 2:56am UTC](https://forum.logik.tv/t/help-flame-won-t-start/11333/20 "2024-09-04T02:56:25Z")
As an aside, why, when I tried to contact ADSK during the crisis, which was not a holiday in Canada, using the only means I’m aware of to contact support through the site, “View support cases,” I was delivered this page:
Is there any viable support for Flame from Autodesk at this point at all?