# Licensing error **URL:** \ **Category:** Flame Questions\ **Tags:** license\ **Created:** [December 14, 2021, 10:22am UTC](https://forum.logik.tv/t/licensing-error/4647 "2021-12-14T10:22:27Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Sinan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/sinan/32/155_2.png) [@Sinan](https://forum.logik.tv/u/Sinan)\ **Post date:** [December 14, 2021, 10:22am UTC](https://forum.logik.tv/t/licensing-error/4647/1 "2021-12-14T10:22:27Z")
I had a single-user license on my laptop but not anymore. When I start the application I get this message: Error Information: Flame (ADLSDK\_UPDATE\_REASON\_LICENSE\_UPDATE): timed-out after 30.0 sec(s) waiting for Agent to connect ERROR: Licensing Error So I think changing the licensing type might solve the issue. I followed the online docs to reset license type via the flame\_setup app but no go. There must be a local file when deleted will let me choose my license type again? Or is this something else?.. Thanks ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [December 14, 2021, 11:25am UTC](https://forum.logik.tv/t/licensing-error/4647/2 "2021-12-14T11:25:19Z")
This might be what got me the other day after removed opt/Autodesk. I randomly reinstalled autodesk licensing service and that fixed it. > **[Autodesk Licensing Service download | Search | Autodesk Knowledge Network](https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-download.html)** > > The Latest Autodesk Desktop Licensing Service Update Please see Autodesk Licensing - Release Notes for details about improvements and defect fixes. Autodesk Licensing Service updates are applicable to the 2020 and later product versions. How to... ---
**Author:** ![YannLaforest](https://avatars.discourse-cdn.com/v4/letter/y/c6cbf5/32.png) [@YannLaforest](https://forum.logik.tv/u/YannLaforest)\ **Post date:** [December 14, 2021, 12:53pm UTC](https://forum.logik.tv/t/licensing-error/4647/3 "2021-12-14T12:53:01Z")
Hi @Sinan, The error message refers to the licensing service, not to the license itself. I recommend uninstalling - reinstalling Flame first, and see if the issue still persists. Please keep me posted, Best, Yann ---
**Author:** ![Sinan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/sinan/32/155_2.png) [@Sinan](https://forum.logik.tv/u/Sinan)\ **Post date:** [December 16, 2021, 7:42am UTC](https://forum.logik.tv/t/licensing-error/4647/4 "2021-12-16T07:42:28Z")
Thnak you @YannLaforest Reinstall solved the issue… ---
**Author:** ![talosh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/talosh/32/963_2.png) [@talosh](https://forum.logik.tv/u/talosh)\ **Post date:** [February 3, 2022, 2:30pm UTC](https://forum.logik.tv/t/licensing-error/4647/5 "2022-02-03T14:30:36Z")
Hi guys, we have a strange licensing issue here, 2022.2 and 2022.3. Licensing started to say it can not connect to internet on two machines. Tried to reinstall flame - no luck. Tried a quick fresh OS install on a separate ssd - works fine. But it is rather a drag to reinstall everything on two machines. Any ideas on where it could potentially stuck? ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [February 3, 2022, 7:54pm UTC](https://forum.logik.tv/t/licensing-error/4647/6 "2022-02-03T19:54:22Z")
I’d try to reinstall the Autodesk Licensing Service. Sometimes after removing all of /opt/Autodesk and reinstalling Flame it complains licensing and when I reinstall using this procedure it solves it. Not sure if it will solve your problem though. > [@Autodesk Licensing Service doesn't install with Flame 2022.1](https://forum.logik.tv/t/autodesk-licensing-service-doesnt-install-with-flame-2022-1/4745): > > In case anybody receives a license error in the shell after installing Flame 2022.1 on either Centos 7.6 or 8.2 after removing the entire /opt/Autodesk directory, you’ll need to download and install the Autodesk Licensing Service from here… I’m using a Single User sign-on. ---
**Author:** ![talosh](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/talosh/32/963_2.png) [@talosh](https://forum.logik.tv/u/talosh)\ **Post date:** [February 4, 2022, 3:40am UTC](https://forum.logik.tv/t/licensing-error/4647/7 "2022-02-04T03:40:05Z")
Tried removing /opt/Autodesk. /var/opt/Autodesk, /var/lib/Autodesk or any numerous ‘Autodesk’ folders one could find but only clean system install (with /opt/Autodesk from the previous system copied to retain the project structure) got the licenses back. Interesting thing that it did happen at about the same time on two machines that were clones in terms of os (Centos 8.2) but different Flame installs and different framestores logged in as different adsk users on completely different network locations. Both has just refused to connect to adsk licensing and only clean system installs fixed it so far. ---
**Author:** ![PeteRypstra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/peterypstra/32/2238_2.png) [@PeteRypstra](https://forum.logik.tv/u/PeteRypstra)\ **Post date:** [February 27, 2022, 2:11pm UTC](https://forum.logik.tv/t/licensing-error/4647/8 "2022-02-27T14:11:23Z")
Thanks for this Randy… This worked for me when istalling 2022.3. DKU16.0.3, Centos 8.2. Legend! ---
**Author:** ![oliverdegante](https://avatars.discourse-cdn.com/v4/letter/o/ed655f/32.png) [@oliverdegante](https://forum.logik.tv/u/oliverdegante)\ **Post date:** [July 9, 2024, 9:41pm UTC](https://forum.logik.tv/t/licensing-error/4647/9 "2024-07-09T21:41:49Z")
Same error now in Rocky 9.4 with flame 2025 Executing command: /bin/sh /opt/Autodesk/.flamefamily\_2025/bin/sanitize\_shared\_SynColor\_transforms /opt/Autodesk/Synergy/SynColor/Shared/transforms … /opt/Autodesk/Synergy/SynColor/Shared/transforms DONE License Error Information: Flame [C0TQ1, 2025.0.0.F] (ADLSDK\_UPDATE\_REASON\_LICENSE\_UPDATE): command execution error License Error Information: Unable to authorize license ERROR: Licensing Error Licensing Error Licensing Error Licensing Error [VREF]: shutdown completed Stopping managed threads. press ENTER to continue any suggestions? ---
**Author:** ![ALan](https://avatars.discourse-cdn.com/v4/letter/a/a87d85/32.png) [@ALan](https://forum.logik.tv/u/ALan)\ **Post date:** [July 9, 2024, 9:49pm UTC](https://forum.logik.tv/t/licensing-error/4647/10 "2024-07-09T21:49:54Z")
@Slabrie This has been reported and being investigated via channels outside this forum. But you should open a case with support. Also you state RL 9.4, but that is not a supported OS. ---
**Author:** ![oliverdegante](https://avatars.discourse-cdn.com/v4/letter/o/ed655f/32.png) [@oliverdegante](https://forum.logik.tv/u/oliverdegante)\ **Post date:** [July 9, 2024, 9:55pm UTC](https://forum.logik.tv/t/licensing-error/4647/11 "2024-07-09T21:55:57Z")
Thank you Alan, I upgraded from RL 8.7, could that be an issue? or the same is happening with a fresh installation? ---
**Author:** ![ytf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ytf/32/109_2.png) [@ytf](https://forum.logik.tv/u/ytf)\ **Post date:** [July 10, 2024, 12:55am UTC](https://forum.logik.tv/t/licensing-error/4647/12 "2024-07-10T00:55:50Z")
I would read this thread before going down any rabbit holes. A quick check will either confirm that this is your issue, or not. [Flame "No Internet Connection" - "Required Connection to Autodesk could not be established" Single User Login - #49 by Dwklink](https://forum.logik.tv/t/flame-no-internet-connection-required-connection-to-autodesk-could-not-be-established-single-user-login/5897/49) ---
**Author:** ![Slabrie](https://avatars.discourse-cdn.com/v4/letter/s/7cd45c/32.png) [@Slabrie](https://forum.logik.tv/u/Slabrie)\ **Post date:** [July 10, 2024, 9:49am UTC](https://forum.logik.tv/t/licensing-error/4647/13 "2024-07-10T09:49:29Z")
Not sure what you mean by “Upgrading from RL 8.7” since there is no OS upgrade path between RL 8.x and 9.x. You need to perform a clean installation of Rocky Linux 9.3 (and not 9.4, as pointed out by Alan) using our ISO and DKU. If you do not follow these steps you run into a non qualified system and we will not be able to help. Stick with validated components to save time and effort.