# Pcoip and flame hotkeys **URL:** \ **Category:** Tools and Tech\ **Tags:** hotkeys, remote\ **Created:** [July 11, 2022, 9:23pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247 "2022-07-11T21:23:42Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://forum.logik.tv/u/Dan)\ **Post date:** [July 11, 2022, 9:23pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/1 "2022-07-11T21:23:42Z")
hi all, i realise this has probably been posted many times before but i need to ask - we just switched over to teradici pcoip from RGS for remote work. and now we’ve got no flame hotkeys… did anyone have a solve for this pls? cheers dan ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [July 11, 2022, 11:16pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/2 "2022-07-11T23:16:14Z")
> [@Problem with F13 F14 F15 keys on Mac using PC keyboard](https://forum.logik.tv/t/problem-with-f13-f14-f15-keys-on-mac-using-pc-keyboard/5052/12): > > This is how you setup Wacom pen pressure sensitivity and full Flame hotkey support from Windows and Mac Teradici PCoIP Software Clients. If your F13/F14/F15 hotkeys don’t work, it because of this, not because of any other Mac OS setting or Karabiner or Mac or Windows preferences. Basically, the Teradic PCoIP Software Client needs a bunch of USB and secret sauce root-level schtuff to be able to give the entirety of the device to your Host machine. On Windows, its su… ---
**Author:** ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://forum.logik.tv/u/Dan)\ **Post date:** [July 12, 2022, 7:48am UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/3 "2022-07-12T07:48:22Z")
Wow thanks Randy So In short. - do this via a thin client and don’t bother using software only ? ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [July 12, 2022, 1:52pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/4 "2022-07-12T13:52:49Z")
Nah, thin clients have their own drawbacks. You might as well figure this out because $5 says Software Clients are where the future is. Especially with 4K monitoring and dual screens yada yada yada. It’s a frustrating time for artists. PCoIP wasn’t really invented for knuckleheads like us. It was invented for spreadsheeters and Bloomberg terminals. Vulcan death grip combinations of hotkeys and pen pressure sensitivity is an after thought for them, and they may perhaps only now start to develop products for people like us. I spend a ton of time working locally on my own stuff and remote controlling other peoples computers. By far the best thing you can do is to take the time and really get to know this Software Client on both Mac and PC. ---
**Author:** ![cnoellert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/cnoellert/32/559_2.png) [@cnoellert](https://forum.logik.tv/u/cnoellert)\ **Post date:** [July 12, 2022, 1:57pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/5 "2022-07-12T13:57:23Z")
Hey @Dan, have you enabled send first key in the remote boost client preferences? It’s often a culprit with RGS. Not in front of a machine right now but I believe that’s what it’s called. ---
**Author:** ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://forum.logik.tv/u/Dan)\ **Post date:** [July 12, 2022, 1:59pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/6 "2022-07-12T13:59:36Z")
RGS was fine - we have just been switched to Pcoip and everything has dropped off! ---
**Author:** ![cnoellert](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/cnoellert/32/559_2.png) [@cnoellert](https://forum.logik.tv/u/cnoellert)\ **Post date:** [July 12, 2022, 2:04pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/7 "2022-07-12T14:04:09Z")
Oh my bad man. Read that backward 😂 ---
**Author:** ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://forum.logik.tv/u/Dan)\ **Post date:** [July 12, 2022, 2:08pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/8 "2022-07-12T14:08:39Z")
@randy so im thinking dual booting linux on our thin clients could be a goer? still leaves us needs a solve for macs etc ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/randy/32/6122_2.png) [@randy](https://forum.logik.tv/u/randy)\ **Post date:** [July 12, 2022, 6:06pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/9 "2022-07-12T18:06:16Z")
Why dual boot? If you have a Mac, try to disable csrutil and follow the instructions on the link above to get pen pressure and full keyboard support. If you don’t wanna mess with it, any tiny pc like a Lenovo P330/340/360 or an Intel NUC wil lbe more than sufficient. ---
**Author:** ![johnt](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnt/32/14040_2.png) [@johnt](https://forum.logik.tv/u/johnt)\ **Post date:** [July 12, 2022, 6:21pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/10 "2022-07-12T18:21:38Z")
It’s a massive headache. And I’ve had a right day of it today. I’ve been effing and jeffing all day. This post is just to vent my spleen. ---
**Author:** ![ace\_elliott](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/ace_elliott/32/14664_2.png) [@ace\_elliott](https://forum.logik.tv/u/ace_elliott)\ **Post date:** [July 13, 2022, 6:33am UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/12 "2022-07-13T06:33:43Z")
@glennteel ---
**Author:** ![Dan](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@Dan](https://forum.logik.tv/u/Dan)\ **Post date:** [July 13, 2022, 11:00am UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/13 "2022-07-13T11:00:41Z")
Thanks @randy will get into it. Appreciate the help ---
**Author:** ![glennteel](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/glennteel/32/3190_2.png) [@glennteel](https://forum.logik.tv/u/glennteel)\ **Post date:** [July 13, 2022, 4:30pm UTC](https://forum.logik.tv/t/pcoip-and-flame-hotkeys/6247/14 "2022-07-13T16:30:03Z")
@Dan , Not sure if you’ve solved your keyboard issue yet. Another thing you might want to check is under the Teradici menu bar there is an option for USB Devices. And you can directly connect your keyboard to the linux box. I had some issues with my keyboard shortcuts too and that solved it. But I have heard some people running Teradici on a Mac not having the “USB Devices” option listed.