# Sapphire OFX Install Issue

**URL:** <https://forum.logik.tv/t/sapphire-ofx-install-issue/5244>\
**Category:** Flame Questions\
**Tags:** ofx\
**Created:** [March 4, 2022, 8:10pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244 "2022-03-04T20:10:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Nick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/nick/32/8014_2.png) [@Nick](https://forum.logik.tv/u/Nick)\
**Post date:** [March 4, 2022, 8:10pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/1 "2022-03-04T20:10:16Z")

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Hello!

I am trying to install Sapphire OFX into Flame 2022.3, and can’t seem to get it running. I previously installed Mocha without any issues.

What happened – I began the Sapphire install from the GUI, but it never completed. Stalled out after 10 minutes. I quit, restarted the system and tried again. Now I get the Unable to Install message every time. Not savvy enough to know how to fix this from the shell.

Any words of guidance? Much appreciated.

 ![Screen Shot 2022-03-04 at 1.48.25 PM](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/0/06f773a8c4b45819b4663153acaf9187a5eb4a26.jpeg)

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**Author:** ![naveen](https://avatars.discourse-cdn.com/v4/letter/n/f07891/32.png) [@naveen](https://forum.logik.tv/u/naveen)\
**Post date:** [March 4, 2022, 8:21pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/2 "2022-03-04T20:21:56Z")

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Are you running Linux? If so: rpm -e SapphireOFX-2022.020-1.x86\_64  
I think on a mac, there is an uninstaller that should be in: /Applications/GenArtsSapphireOFX

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**Author:** ![Nick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/nick/32/8014_2.png) [@Nick](https://forum.logik.tv/u/Nick)\
**Post date:** [March 4, 2022, 8:29pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/3 "2022-03-04T20:29:53Z")

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Linux, yes. I tried the rpm line, but got ‘package not installed’ in return. Perhaps I need to find the folder it was installed in? Sorry, not sure where to find it.

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**Author:** ![PeteRypstra](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/peterypstra/32/2238_2.png) [@PeteRypstra](https://forum.logik.tv/u/PeteRypstra)\
**Post date:** [March 4, 2022, 9:13pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/4 "2022-03-04T21:13:35Z")

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Hi Nick  
It might be an issue with gpu support… I had to disable mine and use cpu on my Linux box that had an RTX A5000. I can’t remember how but there is plenty of documentation out there on how to do it

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<div class="post-metadata">

**Author:** ![Nick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/nick/32/8014_2.png) [@Nick](https://forum.logik.tv/u/Nick)\
**Post date:** [March 5, 2022, 5:22pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/5 "2022-03-05T17:22:56Z")

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Thanks, will take a look and see if I can disable. Still running older NVIDIA cards which previously worked fine with Sapphire. Also put a request in with BorisFx to figure out what’s going on.

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<div class="post-metadata">

**Author:** ![Nick](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/nick/32/8014_2.png) [@Nick](https://forum.logik.tv/u/Nick)\
**Post date:** [March 7, 2022, 3:46pm UTC](https://forum.logik.tv/t/sapphire-ofx-install-issue/5244/6 "2022-03-07T15:46:51Z")

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Got a fix, per Boris rep–  
I had to reinstall, using the command line, not GUI.  
I was told to add the flag, --force. It will reinstall it, even though it detects an installation already.