# SapphireOFXinstall-2021.5 issue **URL:** \ **Category:** Flame Questions\ **Tags:** ofx\ **Created:** [May 5, 2021, 5:50pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028 "2021-05-05T17:50:04Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![chq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chq/32/172_2.png) [@chq](https://forum.logik.tv/u/chq)\ **Post date:** [May 5, 2021, 5:50pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/1 "2021-05-05T17:50:04Z")
Just ran the update to Sapphire OFX and now flame can’t find any of the Sapphire’s. Still find the Boris continuum OFX. Anyone else run into this? ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 5:58pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/2 "2021-05-05T17:58:40Z")
works ok on my Mac ok ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:03pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/3 "2021-05-05T18:03:47Z")
Here the same problem Flame does not find any of sapphire on 2021.5 ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:07pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/4 "2021-05-05T18:07:59Z")
Where can we find the version number installed? ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:18pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/5 "2021-05-05T18:18:18Z")
If you have access to Mac directory go to the FOLDER Applications / GenartsSapphireOFX / Config … there you will have the Effect Builder APP , if you just tap on it you should see the version ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:20pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/6 "2021-05-05T18:20:47Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/1/199e2c7881addf06c463ad5e5f0729752e3abe9a.png) Working ok for me ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:23pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/7 "2021-05-05T18:23:45Z")
strange … and version of Flame ?? 2022?? ---
**Author:** ![chq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chq/32/172_2.png) [@chq](https://forum.logik.tv/u/chq)\ **Post date:** [May 5, 2021, 6:28pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/8 "2021-05-05T18:28:29Z")
let me put it another way. flame shows the OFX in the list ![Screen Shot 2021-05-05 at 2.25.19 PM](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/8/809091d9dd01a624b9623f5046c8d2b3701c5c41.jpeg) but selecting the OFX results in the following error message ![Screen Shot 2021-05-05 at 2.25.39 PM](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/8/894b4d6063cf28b2fddf591867dd54e6b4b749b5.png) ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:29pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/9 "2021-05-05T18:29:07Z")
yes thats the problem for me too…even on timeline when i select a effect from latest version of sapphire the black preview window doesn’t disappear ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:31pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/10 "2021-05-05T18:31:09Z")
Yes. 2022 ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:33pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/11 "2021-05-05T18:33:53Z")
right now if you apply a sapphire effect on Batch or Timeline do you see its final result ?? @johnag ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:35pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/12 "2021-05-05T18:35:06Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/a/a44728e4c4b2856963a1dc19323e20d314d1363f.jpeg) ---
**Author:** ![chq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chq/32/172_2.png) [@chq](https://forum.logik.tv/u/chq)\ **Post date:** [May 5, 2021, 6:35pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/13 "2021-05-05T18:35:08Z")
nope ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:36pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/14 "2021-05-05T18:36:42Z")
thats strange …for me its not working…and i have done a second install… ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:37pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/15 "2021-05-05T18:37:31Z")
try running the installer again. check to see if the license is activated. ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:38pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/16 "2021-05-05T18:38:51Z")
Done the usual IT solution.? Restart. ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:39pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/17 "2021-05-05T18:39:38Z")
yes restarted… same thing…the license is activated everithing is as usual but flame is not finding it ---
**Author:** ![chq](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/chq/32/172_2.png) [@chq](https://forum.logik.tv/u/chq)\ **Post date:** [May 5, 2021, 6:40pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/18 "2021-05-05T18:40:55Z")
of course ---
**Author:** ![danielfmoreira](https://avatars.discourse-cdn.com/v4/letter/d/ccd318/32.png) [@danielfmoreira](https://forum.logik.tv/u/danielfmoreira)\ **Post date:** [May 5, 2021, 6:41pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/19 "2021-05-05T18:41:34Z")
![Captura de ecrã 2021-05-05, às 19.38.47](https://us1.discourse-cdn.com/flex020/uploads/thedepartmentofexternalservices/original/2X/5/5f7bc43bf2ab4bb79a6d0e288f02011202b4991d.png) ---
**Author:** ![johnag](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.logik.tv/johnag/32/573_2.png) [@johnag](https://forum.logik.tv/u/johnag)\ **Post date:** [May 5, 2021, 6:42pm UTC](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028/20 "2021-05-05T18:42:03Z")
Mac or linux? [Next page](https://forum.logik.tv/t/sapphireofxinstall-2021-5-issue/3028.md?page=2)