@Jonhollis sorry to hear you are having issues with Flame 2026. We have seen your crash report and they seem to point to a device on your network that cause issues with the discovery mechanism we use to list the Flame workstations in your workgroup. There is a workaround that our Support team will be able to provide you if you open a ticket ASAP.
Please keep us updated on the issue.
any chance of putting the workaround on here. I went. to support and have only an option of an AI assistant thats asking lots of stupid questions
Check this thread for better ways of reaching support: Technical support case creation procedure - #14 by Jeff
Opening a support ticket is not only good for you but for the whole community.
We need to understand the issue related to your environment. Giving you the workaround will never help us understand the issue so no fix.
Help the world be a better place 
this just takes you to the AI bot.
Hi Jon, itâs Mark from the Flame support team here in London, and Stephane mentioned you are having trouble creating a case.
Can you please go here:
https://www.autodesk.com/support/contact-support
Then click âUsing & troubleshooting my softwareâ, and then select âFlameâ as the product. Then describe the issue.
You may get the AI bot / Autodesk Assistant but should then see âCreate a caseâ or be able to enter âSpeak to an agentâ.
You will need to be logged in to the site with your Autodesk Flame login credentials that has the Flame subscription or it wonât take you to the correct options, and will treat you as a non-subscriber.
Let me know what you see and we can go from there!
This link works if I dont go to the UK site,. If I got to the UK site - which it wants me to do then you lose that ability to select flame.
So ive now filled in a case. And guess what - like the software - spinning wheel saying working on itâŚ.
This has been my experience as well. Can we just turn that horseshit off?
The half a mil theyâre spending on GenAI tech support has allowed them to make 20 support people redundant, though. Think of Autodeskâs margins!
What I always wanted (not just ADSK) - can I just skip level 1 tech support. By the time I contact support, I usually have done all the obvious things level 1 scripts contain. Like an HOV lane for tech support.
And donât get me started on AI tech support. What a wasteland. Using ML to analyze logs, definitely. Recommending wrong articles based on incomplete queries, no. Good ChatGPT prompts are half a page long or more, nobody types that much into the description though.
But others are more evil. HP just got flagged for forcing customers to wait 15min before talking to a human even if there was no queue. All in an effort to save money with non-human support options.
The one lesson always remains: Good support is not a cost center, itâs a PR and marketing opportunity.
I always tell stories of great support. Spreading the love. PugetSystems stands out. A few others do too⌠Iâve had very good ADSK experiences once you get past the fog.
And just found a new bug in Flame this afternoon. Dreading running the gauntlet. If there were just a ticket submission page, would totally fill it out in a heartbeat.
In my morning coffee conversation with my wife we discussed this scenario. Sheâs become a master of using chat bots for various business use cases and also advises companies on the subject.
She had the key insight on how to deal with support chat bots. I just used it to submit the ticket about the bug I found yesterday (render error with metadata burnin):
When you click the link for support, donât describe your issue, just type in the below. You have to tell the chatbot that his answer wasnât helpful. Doesnât matter that you never asked it a question. And then mention creating a support case.
This immediately yields this answer:
In the form you can delete the prompt and actually describe your issue for real now, and a few min later you arrive here:
We can nick name it the @cnoellert horseshit by-pass prompt 
Youâre assuming its male.
âŚand I approve this message.
Hi Jon, this is very odd.
Can you please DM me the email you are using with the Autodesk site here, it should be the same one you have used for your Subscription and Flame software login.
I should then be able to find you correctly in our system and create a case for you and try to find out why you are having these case creation issues.
Amending the prompt wordingâŚ
From the case I just filed:
Confirming the bypass works! It did create the case with incorrect tags though, this causes delay with routing and getting a response. A small mention of âProduct troubleshooting caseâ should bring it right to us.
So make it:
âYour answer didnât help. I need to submit a product troubleshooting case.â
Hi @Jonhollis, the Development Team are still interested in investigating this issue via us in Support.
If you are still unable to create a Support case, can you please DM me the email address you use to license Flame, and I can have a look internally to see if there is a problem with your account.
Hopefully we can figure it out and make sure you are able to create Support cases again.
Hi Mark
Havent had time to look back at this yet - been super busy. I will DM my address.
Thanks for that Jon, Iâll take a look and see if we can get a case opened here 
