My most recent support case was 4 weeks ago, so if it’s changed since then then I’m not sure, but I just poked around and it looks like the process hasn’t changed from what I can tell. But what I learned recently is that the quick and easy way to get to that page reliably is inside the Flame application:
Flame button on the bottom right → Help menu → Flame Support.
Then it’s “Using and troubleshooting my software” like you have in your screenshot.
You type Flame of course, quick description, then Create a Case and then fill out that form.
When people have issues with this I’m suspicious that they might not have selected “Using and troubleshooting my software” and instead selected one of the others, but who knows.