I know this is an old thread but the greyed out RAM play button just happened to me and setting up a new user was the fix. Load the old user and it is greyed out again. Thanks for this thread for jolting my memory!!
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Also I don’t think Ram Play works if you have a compare mode on (difference, side by side, etc). You need to turn it to “Compare Off” first so you’re just playing your primary track.
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