Ongoing licensing issues with apps not registered with the licensing service have been plaguing us .
Trying to get asap help with support is not a thing.
I dont feel ok spending money with autodesk if they cant fix their licensing to be less hostile.
I cant from a business perspective deal with the logging in/out overhead, everyday all day 2fa garbage !!!
But now I cant even launch the software I paid for due to “oh sorry please follow this completely asinine wrong guide that leads me to windows bugfixes with licensing”
I just canceled all my adsk subscriptions will be looking for alternative software without hostile licensing!
I am SO ANGRY.
ADSK Your support site sucks, your chat agents have no clue…
This is now how you treat customers. This is NOT ok.
You are not dealing in consumer software that costs nothing , this is high end stuff I expect high end software and licensing that doesnt get in the way!!!
Named User licensing is a double kick in the balls. So much overhead for something that should be a non issue. We used to spend 5 minutes a year dealing with licensing which was just updating the RLM floating license file. Now we’ve had to develop a complex workflow to manage assigned Named User accounts, which includes having to run an internal 2FA code server.
Someone I know who is a well seasoned Pirateer who told me recently that there is a dude with a full crack of Flame so he doesn’t have to deal with this nonsense.
if you have a guide how to register flare on macOS against the licensing service ill take that, all I can find is windows guides that wont really help me .
@finnjaeger have you been able to open a ticket with our Support team about this issue? If not, please get to me over email so we can route this emergency to the right group.
i am allready gone from work for the day, i did put a ticket in via chat a few hours ago making sure i stress how urgent it is - but no responses yet
Case 24878445
Can you just maybe sideline tell me how i can register flare with the licensing service? this happend to me before but the support guy did not follow up with a guide on how to self - fix this issue. that was case 24705123 which had the exact same issue and jeffrey fixed it via remote desktop
I really hope my voice somehow gets heard at adsk that the licensing system is completely unaccaptable, from these bugs to the whole login thing.. - i do know its not your turf or even the turf of the dev team but it really makes flame worse.
there seems to be something going on with user switching and moving app entitlements around users, we have flame flare and flameassist licenses and we move them around our users and workstations as needed for the day, this particular mschine is our online suite so it changes users almost daily depending on who is running the session.
this seems to have caused apps randomly not beign registered with the licensing service.
Also you should check the pop up guide on licensing issues, at some point it wanted me to download tools for windows and alll the steps had nothing to do with the application is not registrered issue.
All guides i can find on that issue seems to be tailored to windows and autocad.
Hitting Try again will make we wait for a little longer before another window pops up, prompting me to log into Autodesk (can’t screen grab because this window sits on top of my screen capture window).
Logging in will allow the program to launch.
This happens EVERY morning and sometimes when I crash. Can you imagine a 3 minute turn around after crashing in front of clients
I would log a support case except this is their recommended solution. But this shouldn’t need to happen at all.
and then of course you need to change the command depending on the product version / type (this is in the guide, so thats fine, just maybe its faster to grab the product pk and pv from the error message, just leaving this here for anyone with the same issue)
for example my particular version of flare :
Error message:
License Error Information: Flare [C0WQ1, 2025.0.0.F] (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): this product has not been registered with the licensing service yet
so my command has to be :
./AdskLicensingInstHelper register -pk C0WQ1 -pv 2025.0.0.F -cf ~/Desktop/FlareConfig.pit -el US
Not sure that a dongle is the answer in today’s post environment.
A lot of other companies have abandoned the dongle as well, even Steinberg and Avid.
That being said, ADSK seems to have a way above average problem rate with their licensing. Other companies that use software licensing, including onces where you constantly move licenses around like BorisFX (with their blessing), don’t seem to be suffering regular meltdowns.
Might the time for a rethink on how this all works and get a more capable engineering team to take a look at this.
Let’s be clear though the avid and Steinberg ilok USB dongle was also software reliant to register your licenses associated with the ilok , was a nightmare and defeated the purpose of a dongle.
Resolves dongle is great cause no matter what or where you plug it in and it just works no screwing around.
Autodesk really need to make this process simpler for paying customers and make it a giant pain in the ass for the people who are using cracked software
In the situation where a studio that is strict about studio content security and has systems that have zero connection to the Internet, where white-listing is not an option, how do they license Autodesk products?!
Seriously though, I kind of feel that software security to this level is a bit outdated, overkill and unnecessary. If I want compositing software for free, I can use the free version of Resolve with Fusion or the Non-commercial Nuke offering. If I don’t want to pay for Maya then I can just use Blender for free. Apparently there are jailbroken versions of most major apps available already, if you are prepared to risk downloading a hacked piece of software and all the hidden malware it might contain. I’m not suggesting getting rid of licensing but just make it simple and reliable. For the record, I love the Resolve license dongle even in a studio environment. It’s simple and it works. If you are working somewhere else and forget to take the dongle with you then it is on you.
When logging into personal Internet banking is easier than logging into a piece of software, then there is an issue with the software licensing system.
