What’s the best/quickest way to get in touch with ADSK for support these days?
And how can this product have such fundamental licensing problems? I’ve had my reseller troubleshooting it for hours. I can not launch Flame on either box. I know many others have experienced this. Is Montreal doing anything about it??
I think this might be an issue that effects 2025.
Check in /etc/ssl/certs
You may have tried those already, but just in case, two known current issues:
Browser app database is outdated: Run
sudo update-desktop-database /usr/share/applications (Linux only)
The other one is an out-dated cache of the identity manager:
Download: /opt/Autodesk/AdskLicensing//helper/AdskLicensingInstHelper from https://damassets.autodesk.net/content/dam/autodesk/external-assets/support-articles/licensing-support-tool/AdskLicensingSigninHelper-2.5.2.1579-linux.tar.gz
Then run this (as sudo):
AdskLicensingSupportTool --clean-cache
I’ve had to use both of those a few times recently and both brought Flame back. But your mileage may vary.
And the ADSK licensing deserves its own special place in purgatory for still being so unreliable in 2026. If they can’t figure out the code themselves, they might want to ask Claude for help. It may have a few suggestions.
And for what it’s worth, I think this is out of Montreal’s hands. It’s all on Autodesk overlords.
Yes, this is a centralized component that serves all ADSK products.
What’s the best way to get in the game of selling software and services that don’t work, in such gigantic quantities that you can afford to show up with lawyers and say clever phrases like “I don’t remember “
Is that how you sell help desks?
Maybe I need to take up golf or join a sex dungeon.