Strings of question marks, broken up only by the word “Google” are a great way to start any email.
I find Autodesk support to be really lacking now. They care more about canceling cases than actually solving cases. Most of the time it is just a huge waste of our time - I cant believe we actually pay for this.
I have had excellent support from the UK and European support teams. Usually get a response within an hour, and often a lot quicker.
What is the quickest way to get support to contact you back? We’ve had excellent support in the past but currently are having a really hard time getting through to anyone from flame support
Glad you asked. We suggest starting here.
Important Note:
Do not select anything that has to do with installation and licensing unless it is in fact an issue with installs or licensing, even then I would not suggest that route. Select that you need help with using your product. That will get your case in front of the team that can help and save you a potential long wait while it is triaged.
You can also DM me the case number you are having issues getting support with and I can look into that on your behalf.
Found your case. It is in the licensing teams and that is a separate team that has limited Linux knowledge.
Best to get these cases to the Flame team for a quicker turnaround and experience with Flame and its components. I will take ownership of the case and reach out via the case. For better results, see my previous post and skip the line.