I’m curious if anyone has had this problem yet? Flame is working fine, probably 3 years of no problems. The other day I launch it, after installing the hot fix and it won’t start. It is giving me a license error. It is saying it cannot connect to the Autodesk server. Which is odd. internet is working fine on this machine and nothing has changed at all. I open a case Saturday morning via the Autodesk website. Today, Monday at noon, an engineer calls me from the licensing team. He doesn’t know what flame is, and doesn’t know anything about linux. I discover all of this when he asks me to download a windows diagnostic tool to run on the machine having the problem. He sent me a document to download their license diagnostic tool. First up in the documentation for linux install, it says it needs a public key and I need to get that from support. He has never heard of this and doesn’t know how to do it. HE finally said he would transfer this call to the Flame team. So for 2 days I haven’t had a working flame on linux. Works fine on the Mac next door, on the same network.
I think I’m pretty patient with support engineers, having been one, but what I am concerned about is how long it took for them to address the issue, and the response is to send me a document (which I have already seen) that doesn’t address the problem and no hope of helping me further. I feel like Autodesk is using these steps to waste time.
Why can’t they provide an emergency serial number so I can work while they figure out steps to correct the problem?
And yes, the ADSK identity team struggles with the Flame environment. They’re not familiar with it, or even Linux for the most part. Lots of us had their share of frustration with that team.
But then Flame is a forgotten step child of ADSK, stuck in the annex somewhere on the property. I’ve stopped counting the webforms where you have to write in Flame under ‘Other’ because it’s not listed, or the ADSK folks who never heard of Flame.
The ADSK Licensing Support is a massive utter complete universal total rage-inducing fucking useless waste of absolutely every single atom that is spent in sustaining its existence.
While I strongly disagree with allklier’s comments, it is best to familiarize yourself with the support case creation process and ensure that your case gets to the Flame support team with little delay.
Best regards,
a forgotten step child of ADSK, stuck in the annex somewhere on the property.
Didn’t mean to hurt any feelings. I wish you guys were sun bathing on the front lawn, you deserve that.
But I’ve lived corporate life for too long and have become cynical. I’m in the ADSK market research audience, so they call me 2-3 times a year to talk to me for an hour. And every time I fill out a survey, Flame is not listed and I have to write it in. Other places on the website too. And then we talk, they are mesmerized by what Flame and Flame artist do. And they never realized that it’s the only app that takes 18 tokens in the whole stable. They always appreciate the conversation, it’s just sad that it doesn’t get more attention.
I had updated to th 2025.2.2 Hot Fix, but I’m not convinced that is what broke it. My current guess is it maybe had something to do with the Lucid Link install. I was able to fix the problem with the Cert fix from the above link though, so moving on.
The sad part is, that this fix has been known for 6+ months and has bailed many of us out after days of frustration, yet the ADSK identity team doesn’t want to add it to their knowledge base so that when someone calls, they could solve it. So simple, yet so far…
Thanks everyone for the support. I’m back up and running. If anyone comes across this post. Follow the link in the comments for a hopeful fix.
I do agree licensing and support for flame need a serious looking at. We are not autocad users, and I believe we pay for a level of support that supersedes what they are currently giving. I know it will never be what it was 20 years ago, but the little things need to be addressed.
Over the past 2 weeks I have been involved with another group setting up services for a medium sized post house. it’s a lot of subscriptions and administration to set up, but the one thing I want to point out is how modern and streamlined almost every service was. Well thought out onboarding and user management. Even Adobe wasn’t that bad. But then you hit the wall of autodesk and setting up a business and inviting users. It feels like it’s purpose built to require a specialist to administer it. The chat mechanism to ask for help is COMPLETELY broken. I started so many chats that got disconnected. When I would get a human agent, they would quite literally just copy and paste the answers the AI agent gave me. It was an exhausting experience. While o you are in the process of working on setting everything up, you dream of using other software and licensing tools because you wonder if it’s all worth it.
Most frustrating. This is all disconnected from the wonderful people I know are working on Flame. Their desires for us as users are hampered by this corporate layer between us. It makes me sad that this is getting worse and not better.
The only silver lining is…we get the software going and it’s still a joy to use.