Technical support case creation procedure

Hi all.

My name is Abraham Borbujo from Autodesk Technical Support Team in Madrid (Spain) office.

I wanted to share with you, in case that you find it helpful, the process to create a Flame Support case.

Some cases are arriving to the wrong queue, as the Product Support Team is different from the Account Administration or the Installation and Licensing one.
So, please, make sure you select the next options when creating a case related to Flame software issues.

You have also the option to create you support cases clicking the help icon as showed:

Thanks for your attention.


Thank you!

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My pleasure!

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