Multichannel EXRs - Open in everything else I've tried but not Flame

Flame Flame Questions
1

I’ve got a project that I can’t name and media that I can’t share but has me a bit frustrated.

There are multiple exr files I have received that are multichannel. If I look at them in the Media hub, it will say no media, if I open up the channels with the multi button I can see all the separated channels, scrub through them in MediaHub but the second I import them, as separated channels, once again I cannot see them. Not sure what is different about MediaHub and the Media Library, surely if you can see something in one then you can see it in another.

The same exrs can be seen in Nuke, Resolve, Fusion, Syntheyes & Baselight.

I have gotten around this in the past by adding bounding boxes/crops in Nuke prior to the output but that is not the case on this one. Anyway, I have abandoned Flame for QCing VFX work now on this project.

Any suggestions in regards to this? No point issuing a support ticket just yet as I can’t send the media. I will at some stage I will run black through the comp and send that to support. Just wondering if this is a bug or a ‘feature’.

2

I’ve never had this with EXR’s since I rarely use them, but I’ve had it with some other formats. The only quick workaround I have found is to open them in another app and then re-save.

3

send it to support/Stephane, that is the only way.

4

I have had some strange stuff with EXRs before. For me the EXR sequence changed somewhere in the middle.

For me it was a reordering of the AOVs which other programs ignored or at lease took the first frame as a guide.

I thought that they came up with a fix but I will need to dig back through the forums.

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5

@AdamArcher

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Unfortunately, the shots have come for another vendor so am not sure I will be able to chase down the pipe the shots has travelled through. It’s kind of like having plumbing issues that trace back to your neighbors yard.

7

As usual, Alan is right! make sure we could see files since your issue does not look like an issue we have seen.

8

I’ve never had an issue sending pre-release material to support. They are trusted, and I think well within the goodwill in stewardship of confidentiality. And you never know, often they can fix some simple issue rather quick and get you a Hotfix. Well worth the try instead of changing your workflow to another software.

What do you think @Slabrie

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9

Understood @AdamArcher but rest assured that Autodesk is fully committed to GDPR and protection of end users data is quite important for us. We work with MPAA regulated studios so you should e good but no stress if pre-released material cannot be shared at the moment. Just so the issue does not get lost, could you open a support ticket and provide a timeframe when content could be shared so our Support team could go back to you at that time for follow up?

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