Hi, this is all on Rocky Linux 8.5 with Flame 2025.2.2. Since yesterday we have just 2 users who get ‘Request Error’ when trying to sign in to Flame. All other users can still log in fine and use the same flames. The affected users have licenses assigned, they can sign in to manage.autodesk.com and see their account and license.
So far I have completely removed all software with rmsoft and then rpm -e anything adsk, then reinstalled latest versions.
I’ve removed the affected users ~/.local/share/Autodesk/Web Services/LoginState.xml and ~/.local/share/Autodesk/Identity Services/idservices.db
I’ve changed default browser for the users from firefox to chrome to rule out browser issues, but still these 2 users have the same problem.
I’m thinking this is some weird home directory problem since every other user can still work fine, just wondered if anyone else has had this problem? I have a case open with adsk but it has just gone to the windows licensing team who seem clueless.
I had a similar problem with my network users. Thanks to the Brian Willard on Discord ….
are you using network home dirs? see if there is a ~/.config/Autodesk/Autodesk Licensing Manager.conf.lock file present.
can also try moving the entire .config/Autodesk out of .config and launching again
restart the licensing service with systemctl restart adsklicensing.service
Thanks for the replies guys. It’s still not resolved unfortunately, it is most definitely a user/home dir problem since it is only affecting 2 users, but we have the added fun of being in the middle of being sold and no longer have access to our own AD, so I can’t make new AD users easily.
removing the ~/.config/Autodesk dir didn’t help unfortunately randy, and there are no .lock files, but thanks for the ideas
