"The critical Stone+Wire database server is offline" appears in Flame

Flame Flame Questions
1

Just had this message appear.
I’ve rebooted, as per the advice on the AD website, but now I can’t see any of our servers, or even my own drive.

2

Are you on Linux or Mac? Can your machine see the drives outside of the Flame application?

3

Linux.
But all sorted now.
sw_restart fixed it.

4

I spoke to soon, gone again and support couldn’t find any issues,
Anyone have any suggestions?

5

Try this.

6

Thanks Randy, not sure it’s the same problem.
I can see and launch projects, but cannot see any drives / servers to import or export.
I’ve also tried a manual restart with sw_restart.

7

Hi, did you found a solution? Got this on a fresh macbookpro, monterey, flare 2023, fresh install, and i got the message at startup but my stone wire is green on service monitor.
I restarted, checked my drives permissions ( sub folders also )
This is frustrating… i dont see where this can be coming from

1 Like
8

Hello, I just updated to “2023.2 Update” on Mac.
I rebooted to make sure everything is ok. Mount the NAS etc.

I get the same popup "The critical Stone+Wire database server is offline”.

I found the solution in System Preferences on Mac and Confidentiality / Full Access to disk.
You have to allow : Flame / sw_dbd / sw_serverd / ifffsWiretapServer / Wiretapgateway.

Everything is back to normal.
Flame 2023.2 works well.

2 Likes
9

That worked for me as well! Many many thanks

10

Wow that’s great! I was having a similar Stone+Wire problem and following this helped.
On my mac (Ventura 13.6) its under:
System Settings > Privacy and Security > Full Disk Access >
and then here turning on the options you mentioned:
Flame / sw_dbd / sw_serverd / ifffsWiretapServer / Wiretapgateway.

Thanks again!