Access footage via Media Hub

Flame Flame Questions
1

Hello,

I installed Flame 2027 on macOS Sequoia under the user ‘vfx’. However, I am unable to see the footage (in MediaHub) I want to import. It is stored on a different partition of the same external SSD where the Framestore is located.

Does anything look strange to you?

vfx@iMac-2020 ~ % ls -l /volumes
total 0
drwxrwxr-x  20 root  admin  748 Apr 11  2025 Autodesk_Framestore
lrwxr-xr-x   1 root  wheel    1 Jul 21 08:40 Macintosh HD -> /
drwxrwxr-x@  6 root  admin  192 Apr 28  2021 Untitled
drwxrwxr-x   9 root  admin  374 Jul 20 19:38 VFX-Work

Flame_Screenshot 2026-07-21 at 08.44.03
Flame_Screenshot 2026-07-21 at 08.44.031230×1094 38.9 KB

Flame_Screenshot 2026-07-21 at 08.51.03
Flame_Screenshot 2026-07-21 at 08.51.03990×1340 87.6 KB

2

What does ls -l /Volumes/VFX-Work show from that same prompt? Wondering if it is a Flame or OS issue.

3

Some of your services are disabled

4 
vfx@iMac-2020 ~ % ls -l /Volumes/VFX-Work
total 0
drwxr-xr-x  16 vfx  admin  544 Jul 21 09:45 0010_Bravo_202311

Changed VFX-Work owner from root to vfx, but no effect.

vfx@iMac-2020 ~ % ls -l /volumes
total 0
drwxrwxr-x  20 root  admin  748 Apr 11  2025 Autodesk_Framestore
drwxrwxr-x  14 root  admin  544 Jul 14  2021 Install macOS Catalina
lrwxr-xr-x   1 root  wheel    1 Jul 22 08:28 Macintosh HD -> /
drwxrwxr-x@  6 root  admin  192 Apr 28  2021 Untitled
drwxrwxr-x   9 vfx   admin  374 Jul 21 10:14 VFX-Work
vfx@iMac-2020 ~ %

-

Sorry, I forgot to paste the relevant terminal messages after starting Flame from cli/terminal

vfx@iMac-2020 ~ % /opt/Autodesk/.flamefamily_2027/bin/startApplication
...
...

Integrity check successful in 0.248433 sec
      Purging unreferenced frames ...
   Unlocking target 0010_Bravo_202311 ...
Closing target 0010_Bravo_202311...
CONFIG     : /var/opt/Autodesk/flame/projects/0010_Bravo_202311/setups/cfg/0010_Bravo_202311.cfg
CONFIG : Unknown command at line 30: Hires          24Hzf.
CONFIG     : Ignoring token at line 30: Hires          24Hzf
CONFIG : Unknown command at line 131: Image  ~/images.
CONFIG     : Ignoring token at line 131: Image  ~/images
CONFIG : Unknown command at line 189: Stabilizer ~/stabilizer,  stabilizer.
CONFIG     : Ignoring token at line 189: Stabilizer ~/stabilizer,  stabilizer
Could not establish a connection to internet.
VIDEO WINDOW: no device matching (0,0,10-bit , YCrCb Rec.709 4:2:2, Normal)
VIDEO WINDOW: video preview will be disabled.
PROJECT VIDEO PREVIEW: Using the following parameters for the preview device:
VIDEO PREVIEW : , channel -1, 0x0, +0, +0, ,  (none), 0-bit, None
VIDEO      : width: 1920, height: 1080, pixelFormat = 10-bit, timing: 1920X1080_5994I
MEMORY     : Bytes available: 58818 MB
MEMORY     : Allocated 23592 MB at address 0x400000000 using mmap()
VIDEO: Display refresh rate measured as: 59.99 Hz

EDL Module: Portions Copyright 1991-1998 ALBA Editorial, Inc.,
            All Rights Reserved.

Output log to: '/opt/Autodesk/log/slateDiskCacheCleaner.log'.
Error scanning directory: Could not scan '/Volumes/VFX-Work/': Operation not permitted.
Error scanning directory: Could not scan '/Volumes/Autodesk_Framestore/': Operation not permitted.
Error scanning directory: Could not scan '/Volumes/VFX-Work/': Operation not permitted.
Error scanning directory: Could not scan '/Volumes/VFX-Work/': Operation not permitted.
2026-07-21 21:23:32.404 flame[1584:18796] TSMSendMessageToUIServer: CFMessagePortSendRequest FAILED(-1) to send to port com.apple.tsm.uiserver
AUDIO: Uninitialisation complete.
VIDEO: Display refresh rate measured as: 59.99 Hz
LOG : Uninitialising.
Stopping managed threads.
Executing command: /bin/sh -p -c '/usr/sbin/system_profiler SPPCIDataType -xml > /var/tmp/tmpYv9klS'
Uninitialisation complete.
Disconnecting socket [fd:56]
vfx@iMac-2020 ~ %
5

Flame uses a service called Wiretap Gateway to read external footage and translate into its internal format. You have several autodesk services including a version of wiretapgateway that need full access in that screenshot like Phil said. I’m not sure if the one that doesn’t have FDA is the 2027 version or not, but if it is, that would explain why you can’t read footage.

If you can see other footage on other drives then it is likely a permissions issue. If you can’t see any external footage anywhere, it’s likely wiretapgateway.

6

That’s a very good explanation, @hBomb42! After enabling the service WiretapGateway (the icon that looks like a shell/terminal) , footage stored on external volumes is listed in the MediaHub :slight_smile:

Thanks a lot to each of you for your help and sorry @philm that I did not really understand your recommendation.