Hello,
Long shot here, my autodesk login seems to be missing my 2019 perpetual flame premium license and after a week of waiting for support to solve this, I am trying to reach out here.
I need to get my hands on the 2019.2.2 FLARE and FLAME ASSIST MAC DMG install files.
Does anyone happen to have those handy?
Thanks so much.
ralph
Ive got the Flame one. Check yo dms.
Also, donāt forget your manage.autodesk.com account only holds the previous 3 years worth of installers. Itās not a support issue per se, hence you waiting a week for them to āsolveā it. Likely on their end there is nothing they can solve.
Happy Cake Day! @FLYfx
Thanks Randy, have the flame installs, hoping I can find the others asap - these would be new installs of flame assist and flare so I would need any base installs to get me to 2019.2.2. Oh the pain, THE PAIN!!! Oy.
My Perpetual license is also no longer listed on my account. Thought I had my versions and others standing by there as a holding bin. Had I known I would have grabbed every single version of all apps.
So now I am also wondering if I even have a Perpetual license anymore.
Was really hoping to spin up these licenses last week. THE PAAAAAIN.
Ok, done whining. Back to work.
Huh? Base installs? Thereās no such thing as a ābaseā install. Right?
I have those installers for 2019.2.1 versions. Do you want those?
Why do you need old versions of Flame?
Got 'em. Beau from Autodesk got me going. One DMG per app, so I am all set.
I have a perpetual flame premium 2019.2.2, building out my farm! Running a yearly on my main machine, latest version.
Thanks again!
: )
ralph
Haha, back again with the same old flame farm - keeping it going - or trying toā¦ I would like to create a āremote userā login on the Mac for remote artists to run Flame Assist on - and possibly Flame and Flare from time to time, but once logged in as āremote_userā - the software does not see the license server.
After a very long day working with ChatGBT to try and solve this issue - where ChatGBT had a million ideas on how to fix this - long story short, we wound up screwing the darn thing to the wall and I needed to restore a previous OS-X and re-upgrade to Mojave to get back to zero, where I could re-install Flame Assist and get it working again, but still only for the āmain userā log in on the Mac - I have a case open with Autodesk and I am waiting for word back on getting someone to help me - but being a perpetual license, I am not sure that help is coming. I also want to move the license server to a newer mac, as the current machine is on its last legs - and the documentation is greek at best to my eyes, especially after that dizzying day with ChatGBT confidently telling me chase wild geese all day. Is there anyone out there that wants the gig to help me get this sorted out?
Flame Premium Perpetual - 2019.2.2 - MOJAVE (as required) - two MOJAVE machines running off a license server.
Thanks.
ralph
Sounds like an uphill battle, Ralph.
There are a lot of different systems here: licensing, EOL software, EOL hardware, and remote access.
I suspect someone would need a couple of long days to go through this. Not cheap. Probably cheaper for you to buy a laptop and ship it to em. Or just hire contractors with their own flames and let them charge you a kit fee per day.
So Iād start to define the phrase āfrom time to time.ā While we all complain about user-based licenses, modern hardware and up-to-date subscription and modern remote access tools like parsec, jump, and Teradici make what you are after easily achievable.
Agreed.
You could burn a chunk of energy and attempt virtualization to keep your licenses alive, but you would be very lonely in that dark part of the universe.
I do have Jump desktop running and it works great. The license server is also running great but the online docs that tells us where the bits are located and what they are called do not seem to line up where my system is concerned. A nice remote session should get things sorted out. I hate sucking up bandwidth for such an old setup but it is very powerful to have these machines as add-ons for the latest and greatest mother ship when the jobs pile up - the secret sauce here at the plant where we have remote artists jumping in as needed - itās great, especially when the mother ship is otherwise occupied. I just asked again for the Autodesk folks to release a dragonslayer to jump in via team viewer. I am sure we can rock this. They donāt call me tenacious ralph for nuthinā.
: )