Failed audio initialization

We just bumped from v2022 to v2024. All seems fine except the audio initialization fails at start up and then says AJA device not found upon launching a project. I’ve went through both the AD Setup and Mac prefs and all are set to AJA…anyone else experience this or have any ideas as to what i’m missing? The device in question is the AJA IO 4k +…we did update the AJA prior to the upgrade as it was still sitting on 2018 firmware. I’ve created a case w/ AD but i’m kinda dead in the water right now…so any help would be appreciated.