Glad you asked. We suggest starting here.
Important Note:
Do not select anything that has to do with installation and licensing unless it is in fact an issue with installs or licensing, even then I would not suggest that route. Select that you need help with using your product. That will get your case in front of the team that can help and save you a potential long wait while it is triaged.
You can also DM me the case number you are having issues getting support with and I can look into that on your behalf.