Crossing all my fingers that someone else has run into this problem before.
Our Flame machine is a HP Z8, and finally decided to leave CentOS 7 behind after having issues with it and an NFS share, so this week I’ve just wiped it clean, installed Rocky 8.7 from Autodesk’s website along with the DKU, AJA software and Flame itself and it’s all hunky-dory.
However, we have freelancers who need to remote in, for which we use Teradici/HP Anyware/PCoIP/whatever the official name is. I’ve found it to be plenty fiddly in the past but I’m having a new problem with it; I install the graphics agent, register the license, enable the systemctl and I can connect to the machine from another and see the desktop GUI, but I cannot click anything on the top menu bar. I can’t open the applications menu, can’t open the power menu or anything, which means I can’t open or use Flame or any programs.
What’s weird is that I can click the window management button on the bottom menu bar; I can see it slightly dim the background as if it’s working, but obviously there’s no windows so nothing comes up.
Keyboard does work, because I can enter Ctrl+Alt+Delete and the power menu appears (unclickable but can navigate with keyboard). However, the other keyboard shortcuts don’t do anything, namely the Super key opening the Activities screen.
I’m at an absolute loss here, in my experience if Teradici can connect then everything’s normally fine. I’ve considered installing a different desktop environment but don’t feel like that should really matter. Any suggestions welcome.
You need to make sure you are using 23.08 of Teradici. They supposedly fixed that issue after 2 years of me complaining.
Even with this version, often the first time someone logs in you will experience this. Logout via Gnome and then you should be able to log back in and use normally.
If you are still having issues contact Teradici Support and reference the case in the screen shot attached here.
I installed that extension, and I see the changes on the local attached monitor, but when I connect to PCoIP the Gnome shell still looks the same as before, as if the extension hasn’t been applied. Besides, even if it had been applied, I am unable to interact with the Gnome GUI so I’m not sure it would’ve fixed it?
Do you get the same issue after the remote workstation has been rebooted and you access it with HP Anyware? Do you remember if you used Gnome / Logout option before you got the issue? I have seen something similar and HP Anyware told me to avoid using log out to leave an HP Anyware session: one must use Disconnect. Since I follow this practice all good on my side.
I see what you’re getting at, a shame the extension tweak just doesn’t seem to get picked up by Teradici
Agreed, in all the years I’ve been supporting Teradici I have never ever had an easy time with it. It is a ridiculously buggy and fallible bit of software.
Oh my god that was it! Thank you so much. A little disappointed in myself for not spotting that honestly!
For the record, the .conf file didn’t have any DE specified in it, in fact it was empty, so PCoIP must’ve been picking Gnome-classic by itself.
Spoke too soon; I’m now having the problem you originally describe in your Teradici case; once a window of any program is open, I then become unable to click anything. Problem persists after a reboot
With 23.08, Teradici is actually working relatively reliably, so I abandoned switch windows environments. But I did test both KDE and MATE with success.
