Remote playback with RGS and Flame 2021.2

Flame Flame Questions
1

We’re having video playback issues with the latest install of flame 2021.2 through RGS. Our previous version of flame 2021.1.1 plays video and audio fine. However we only get audio through RGS on 2021.2. We can see the flame gui, but when a sequence is played we only get audio. The video only updates when hitting pause.

Any ideas or recommendations?

Thanks!

2

Hi Mark,

Can you please open a ticket with our Technical support team for this, so that we can get to the bottom of it?

Best,
Yann

3

Hi Yann,

Yes we will go ahead with a ticket. I know our IT specialist has already spoken with Beau about it.

Thanks!

Mark