Flame "No Internet Connection" - "Required Connection to Autodesk could not be established" Single User Login

This is interesting and scary at the same time.

Reading through the various descriptions - I pick up on a few details. It still comes down to a connection that can’t be established, which erroneously gets described as no Internet connection. There were signs of DNS not resolving, though all those URLs where https logically. Meaning there is both a DNS resolve and an SSL validation going on. To that extent it sounded like the ADSK team tried to reset certificates, which would be in line with SSL validation.

Chris said that the second Flame failed similarly the day after. When they were first built, did the second Flame maybe get built the following day, explaining the failure time offset?

One possible root cause - the licensing modules try to establish an https connection to their server and are not getting through. It could fail at the original DNS resolution, which can be circumvented with /etc/hosts. But that type of error, barring firewall or external changes, doesn’t fail without something happening locally. So less likely.

But once the DNS is resolved, the next step in setting up the connection is to check the SSL certificate of the host. If the certificate itself, or any of the intermediate CA certificates has expired, the connection can fail. Lets assume ADSK stays on top of their certificates, as not doing that would have widespread impact, as well as all the intermediate CAs.

I was doing a search on this topic, and there may be a local cache of some of these certificates. If that cache somehow got stale and not update correctly (and there have been hints that this can happen, though no specifics), that could explain why certain Flames suddenly out of the blue fall over - an intermediate CA cert that was installed during original build hit is expire date. And until that is resolved, any https connection that goes to hosts that use that certificate provider will become inaccessible. Mind you not all https connections, only those with this CA in common.

An OS rebuild from scratch would resolve that issue, as it (a) blows away that cache, and (b) seeds it with current certificates.

Next time this happens, you could try these commands:

sudo update-ca-certificates -f

and also these to check the certificates of those ADSK hosts

echo | openssl s_client -connect ‘<HOST:PORT>’ |grep -B 2 -A 5 “Certificate chain”
openssl s_client -connect '<HOST:PORT>' 2>/dev/null | openssl x509 -noout -dates

Those may not be the exact Rocky commands, so some research may be required

Just an idea worth trying.

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The boxes were purchased about a month apart, and the first had recently been wiped and rebuilt.

I find it more likely that there’s a failure in connection that exceeds a predetermined number of retries and the mechanism for a reset is broken on Rocky, otherwise MacOS would be seeing a similar issue and isn’t as far as I know.

Local floating license server or ADSK internet based server?

Sorry Alan, not sure.
That was the explanation I was given from our engineer.


I just started getting this today. I’m connected to the internet

I had this yesterday and it was only a matter of re-login

I did that. It hasn’t changed.
EDIT: I didn’t do it through the license buttons. I’m in the middle of deliveries. I’ll try that when I’m “safe.”

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Standing by to hear how it goes…

0k . . . . But if I’m dead in the water, it’s your fault. Here goes nothin’

Update. I’m kind of fucked . .

Archive everything out. Now.

I’m not that stupid. I backed up before it went down

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Just looking out man. Just looking out.

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Update: I’m totally fucked. It looks like the only solution is to do a total rebuild. If you get a message that you need to connect to the internet or you will become unlicensed, or that you need to log out of your subscription and log back in again DON’T DO IT!!! Back everything up immediately. I was fortunate that I had just archived off several large jobs. But I’m a habitual archiver anyway. I have a case open with Autodesk, and I’d like them to try and give me temp license until I have a better time to do a rebuild. So far, I have not heard back.

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That’s insane. They can’t cut emergency 3-day temp lics anymore?

Have not heard back yet.

Not a solution, but rather an FYI in these instances, flame_archive doesn’t require an active subscription.

I’m sorry Tim. It sucks.

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I blame you . . .
Just kidding, of course. It had to happen sooner or later. Sooner was better than later. At least I didn’t lose anything but time.

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You’re taking it better than I did. I threw all of my toys out of the pram…

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